Menu of Services
Explanation of our Level System:
Our Staff works on a European Level System which measures both experience and years of dedication. Those at higher levels are more often educators and lectures that have established a higher client demand. A promotion to a new level is an opportunity for advancement. This encourages stability and allows our employees to grow and prosper based on years of loyalty and dedication to their profession and clients. We provide artists at each level to best suit the needs of our clients.
Fusion Aveda Salon and Spa Policies
Please be aware that a credit card number may be required to reserve your appointment in the future if you ever no show or cancel your appointment after 24 hour notice.
We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 24 hours notice if you cancel your appointment. If 24 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or “no shows” are subject to a charge in the amount of the full service.
Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.
All packages, group appointments, bridal parties and service visits lasting three or more hours are subject to have a credit card number on file to hold.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
The employees of Fusion Aveda Salon and Spa pride themselves on providing you with exceptional service and quality customer care. All of our stylists are professional, educated and experienced and will provide you with the best hair care service possible.
Menu prices listed in the Service Menu at the front desk are base prices. The price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your hair. Your stylist will inform you of the price before she/he begins your service. Payment for salon services is expected to be paid at the time of service.
Consultations for all hair services are offered free of charge and are highly recommended for first time clients and for chemical services. During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service is started.
We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify a salon coordinator within seven days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only with in the two weeks of the initial service.
Package or series
The purchase of a Package or Series will NOT be refunded.
If you find you are unhappy with a product purchase, please return it within 7 days after sale date and we will be happy to offer an exchange. Products will be refunded to a gift certificate or exchanged at full price value within two weeks of purchase. All clearance items, brushes, hair accessories, make up, extensions and body buffers are FINAL SALES and will not be issued a refund or an exchange.
Salon Hair Services and Gift Certificates
Our intent is for each customer to be 100% satisfied with our services. Refunds are limited to the following situations:
• Services received cannot be refunded.
• No refunds are given for gift card orders.
• Refunds can only be processed with receipt.
• Gift card orders are not exchangeable and non refundable.
We gladly accept Cash, Visa, Discover and MasterCard. We do not accept personal checks. Gratuity may not be added to your credit card, cash only (an ATM is available onsite for your convenience).